Quote follow-up email templates you can copy
Updated
Short follow-ups get read. These five cover the usual run from sending a quote to closing the file. Change the words in square brackets, keep them short, and always include the link to the quote.
The emails
Subject: Your quote for [the job]
Hi [Name], Thanks for having me out today. Here's the quote for [the job]: [link] You can pick the options you want and accept it online. If anything doesn't make sense, reply here or call me at [phone]. [Your name] [Business]
Subject: Any questions about [the job]?
Hi [Name], Just checking whether you had any questions about the quote for [the job]. Happy to go through any line of it. Here it is again: [link] [Your name]
Subject: Re: [the job]
Hi [Name], I saw you had a look at the quote. If you're weighing up the options, I'm glad to talk through the difference between them, or put together a smaller version if that's more what you had in mind. [link] [Your name] [phone]
Subject: Scheduling [the job]
Hi [Name], I'm booking work for [weeks or month] and wanted to see if you'd like a spot for [the job]. The quote is here if you'd like to go ahead: [link] If the timing isn't right, no problem, just let me know. [Your name]
Subject: Closing out your quote for [the job]
Hi [Name], I haven't heard back, so I'll stop following up. The quote stays open until [expiry date] if you'd like to go ahead: [link] If you've gone with someone else, no hard feelings. A quick reply helps me keep my schedule straight. Thanks, [Your name]
A few rules for all of them
- Send from an address the customer will recognize, with your business name.
- Keep each one to a few lines. A follow-up isn't the place to resell the whole job.
- Stop as soon as they reply, even if the reply is a question.
- Don't use a discount as the second email. If price is the problem, offer a smaller scope first.
- A text works too for urgent jobs, but keep the link and the same tone.